FAQ

Do you offer cash on delivery?

No. PRVL accepts prepaid orders only, using the payment methods shown at checkout (such as UPI, cards, net banking and wallets).

Do you ship across India?

Yes. The shipping charge, if any, and an estimated delivery date for your PIN code are shown at checkout before you pay. See Shipping & Delivery.

How do I track my order?

Once your order ships, you'll receive a tracking link by email. More on our Track Your Order page.

What if my order arrives damaged or I receive the wrong item?

Message us within 7 days of delivery with your order number and a few photos. We'll arrange a free pickup and send the right piece, or give you a full refund if it's no longer available. See Returns & Exchanges.

Can I return or exchange for a different size?

We replace damaged or incorrect items only, so we're happy to help you choose the right size before you order. Each product page lists its fit, and our Size Guide explains how to measure. Or message us with your height and usual size and we'll recommend one.

How do I contact PRVL?

WhatsApp (chat only): +91 63942 94028, or use our Contact page.