Refund policy
We want every PRVL piece to arrive exactly as it should. If it doesn't, we'll put it right, quickly and at no cost to you.
We've got you covered
If your order arrives damaged or defective, or we've sent the wrong item, size or colour, just let us know within 7 days of delivery. We'll arrange a free pickup from your door and send you the right piece. If it's no longer available, you'll get a full refund.
- Free reverse pickup, with nothing to pay and nothing to post
- Replacement with the correct or undamaged piece
- Or a full refund to your original payment method within 5-7 working days of the item reaching us and passing a quick quality check
How to request
- Message us within 7 days of delivery with your order number.
- Add a few photos of the item and the packaging. An unboxing video helps us sort it out even faster.
- We'll confirm and book your free pickup. Please keep the item unworn and unwashed, with its tags and original packaging.
Finding your size
As we only replace damaged or incorrect items, we'd love to help you pick the right size the first time. Check each product's fit notes and our Size Guide, or message us before you order with your height and usual size and we'll recommend one.
Good to know
- We aren't able to accept returns or exchanges for a change of mind or a size that was ordered correctly but doesn't suit.
- Items that have been worn, washed or altered, or have their tags removed, can't be accepted.
- All orders are prepaid. Approved refunds always go back to the original payment method.
Contact us
WhatsApp (chat only): +91 63942 94028
Or write to us through our Contact page.
